Can’t click on anything in nest app on iPhone

[Jessicab11]

I have a nest door lock and smoke alarms attached to the app - when I open the app the screen just remains static, I can’t click on settings, I can’t lock or unlock the door. It loads and I can see status and that’s it. 
I have cleared cache, uninstalled, reinstalled, restarted my phone, nothing has worked. Note it does work from a browser window. So it’s just the app. 

[Juni]

Hi Jessicab11,

Thanks for reaching out and for being a step ahead of us. When did your issue begin? Were there any recent changes made? Try to connect your phone to another network and observe if this makes a difference. Using another phone will also help us further isolate this. 

I look forward to your response.

Regards,

Juni

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Jessicab11]

I have tried to connect from many different networks. It works through the browser on my phone but not the app. 

[Jenelyn_O]

Hey Jessicab11,

Thanks for keeping us in the loop. I'm sorry for the delay. We'd like to take a closer look at it. Please fill out this form and let us know once you're done.

I appreciate the help, Juni.

Best,

Jenelyn

[Jenelyn_O]

Hi there,

Checking if you were able to fill out the form. Please let us know once done.

Thanks,

Jenelyn

[Jenelyn_O]

Hi Jessicab11,

It's me again! I don't want to be a nudge. Please let us know once you're done with the form.

Regards,

Jenelyn