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Cannot login to Nest with Gmail account even though I migrated - doesn't give error - just 'reloads'

rudy8158
Community Member

Everything was working fine until today. I was able to view my Nest devices with the Nest app, while logged in with my Google account. I had to re-install a few devices since I just moved, but nothing network wise has changed. I can see my Nest devices with Google Home app, but whenever I try to open Nest app with Google Account login, it just spins & won't load. It is also happening on all my devices, Chromebook, tablet & Pixel 7.  I tried every suggestion I have read on this issue, but I just can't log back into Nest via my Google Account.

Please help!

10 REPLIES 10

rudy8158
Community Member

For no apparent reason,  the issue resolved itself. I don't know how or why!

EdmondB
Community Specialist
Community Specialist

Hello rudy8158,

Glad to hear you’re able to login back in the Nest App. Let us know if you need more help by replying to this thread.

@Bainey, are you having the same issue with your Nest account?

I look forward to your response.

Thanks,
Edmond

EdmondB
Community Specialist
Community Specialist

Hey everyone,

@rudy8158, To change the status from an owner the only way to change that is to move the Nest devices to a new Google Nest account. Let me know if you have additional questions.

Thanks,
Edmond

EdmondB
Community Specialist
Community Specialist

Hi there,

I just wanted to follow up and see if you still need any help. Let me know if you have any additional questions from here.

Best,
Edmond

rudy8158
Community Member

My issue resolved itself. However, I also realized that my wife is listed as the "owner" of the home in the Near app... Is there any way to

change that without having to create a new home and moving all devices?

EdmondB
Community Specialist
Community Specialist

Hi everyone, 

I just wanted to follow up and see if you still need any help. Let me know if you have any additional questions from here.

Thanks,
Edmond

EdmondB
Community Specialist
Community Specialist

Hey there,

Please let me know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

Regards,
Edmond

rudy8158
Community Member

I'm all set for now. Thank you! 

EdmondB
Community Specialist
Community Specialist

Hello there, 

As we got our resolution here, I'm going to mark this one as resolved. Please feel free to open up a new thread if you need assistance.


Regards,
Edmond

Bainey
Community Member

I can't connect my nest to my google pin - I tried creating a new pin but nest dial install locked