Google Nest Community

Migrating subscriptions between homes with existing account

I purchased service from nest and was in a Google home family. I wasn't the manager of that family so I created new home. How do I switch my service to my new Google home that I created from the one the cameras were originally added to?

Transferring a Pre-Paid Nest Aware Subscription to a New Google Home

I was advised by Google Support to create a new Gmail email address so that I could create a new Google Home since they were unable to help fix multiple issues with my original Google Home that was created using my original Gmail email address. The i...

Nest doorbell does not show in nest account online

I cannot find where to add or find my new nest doorbell when I long on to nest from a computer. The hub feed shows up, but not my doorbell. I also seem to be losing a lot of video feed. It will show in the app a person and I get the 2 second view but...

CVR problem

I have an active Nest Aware Plus subscription and all but one of my camera record 24/7. The one that doesn't has many grayed out bars that state "No activity detected". If I have Nest Aware Plus so why is this one camera recording event based? Video ...

Nest aware payments

Billed incorrectly for nest aware plus

Hi,I had a monthly subscription of nest aware plus billed at $12/month. I ended my subscription to sign up for a one year plan for $120. I received an email confirming my $120 order. When I checked my credit card I was billed $120. I was then also bi...

Multiple homes in app (same address) - how to get on single Aware Plus Subscription

I have a WIFI router at one end of the house and an access point at the other. I set up a camera in the existing Google Home home for the router end and a camera in a new home for the access point end. I already had an Aware Plus subscription (for a ...

No longer continuous recording for older hard wired nest doorbell with nest aware

I have older nest doorbell with nest aware subscription I changed my email address and now I no longer can have continuous record on my older nest doorbell with nest aware subscription of six dollars a month finally after two hours on the phone I com...

Nest app won’t let me sign in or change password

Nest app prompted me to sign in again & said I have an invalid sign on combo. I tried to rest password but it won’t send me an email. Verified the email on the main account. I was still receiving notifications but couldn’t load app. Deleted & reinsta...

Unable to see nest aware event history

I pay for the 30 days of event history with nest aware. I can see clips from one of my cameras, but not my doorbell. My wife's car was broken into last night and I need at least up still or something to submit to the police. I've seen very similar to...