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Best Aware Subscription

Paddy2me
Community Member

I have had a Google Nest Video doorbell on my home for a couple years and have been paying for the Aware subscription. I added another doorbell, but it isn’t covered by my current subscription.

is the Nest Aware Subscription per device, per user, per house? I cannot find the terms and conditions which describe it or access to add an Aware subscription for the new doorbell in the iPhone app. Just a marketing blurb about it and no way to add, inquire, etc.

 

That seems kinda poorly set up, by Google standards.  Maybe I missed something?

3 REPLIES 3

Ashepherdson
Platinum Product Expert
Platinum Product Expert

https://store.google.com/ca/product/nest_aware?hl=en-GB

If you have had a subscription for a few years then chances are you have the grandfathered older subscription model which is per device, the new model (on the website I linked above) is whole home, and has different levels. 

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.

 

Please let me know if you need further assistance. 

Best Regards,

Brad.

 

P.S thanks for the help, @Ashepherdson

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.