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One Nest Aware account two locations

Teeguzi
Community Member

I successfully registered a Nest Camera (wired) with Nest Aware Plus for our second home (Listed as House B) in Google Home app. I am trying to add my primary home door bell and thermostat (Listed as House A) on Google Home app to my existing Nest Aware Plus subscription but it doesn't seem possible. I've read a few older post but nothing quite matched my issue. Any assistance would be greatly appreciated.

2 REPLIES 2

Brad
Community Specialist
Community Specialist

Hey there,

 

Sorry for my late response! I would love to look into this for you further. I am afraid that we do not process transfers of service between homes, so you will need to cancel and resubscribe on the correct home if that is what the issue is. The subscription only covers 1 single Home/structure. 

Please let me know if you need further assistance.

Best regards,

Brad.

aatienza
Community Specialist
Community Specialist

Hey Teeguzi,

 

Thanks for visiting the Community. 

 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.

 

Thanks,

Archie