Nest IQ - says “connected to another account” factory reset did not work

[Jeffnest]

I bought this camera 2 years ago. Made me create a Google account to use it. I don’t remember the login un or pw. 
now I’m trying to get it working again. It says it’s connected to another account. 

Factory reset showing blue. Still says connected to another account.

what to do. This was an expensive camera.

[MplsCustomer]

@Jeffnest 

Google Nest's instructions say that after you do a factory reset you still have to remove the camera from the Google Nest app if you're going to give the camera to someone else, which--in effect--is what you're trying to do in attempting to set up the camera on a different account:

https://support.google.com/googlenest/answer/9252162?hl=en&sjid=12085680974269358007-NA#zippy=%2Cnes...

You could try contacting Support by clicking the link below to see if they have any alternatives. On the "Resources" page just click "Next step" to get to the contact options (chat or phone) page:

https://support.google.com/googlenest/gethelp

[EdmondB]

Hello Jeffnest,

Checking in — did you get a chance to follow the steps shared by MplsCustomer? If so, how did it go? Let me know if you need more help. 

Thanks,
Edmond

[EdmondB]

Hi there,

I just wanted to follow up and see if you still need any help. Let me know if you have any additional questions from here.

Thanks,
Edmond

[EdmondB]

Hey there, 

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Regards,
Edmond