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Nest Aware

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For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Resolved! Nest Aware Price Jump

Just got my email notification. 25% increase from $120 to $150/year? I don't think so. Looks like I'll cancel before my renewal, have no cloud storage for now until I find a more reasonable alternative.If you're going to raise prices that much, give ...

DJHussey by • Community Member
  • 15878 Views
  • 186 replies
  • 31 kudos

Aware plus change to Aware!

I have just switched from the Aware trial to Aware Plus. It has become obvious that I will run way past my 1229 GB storage limit on Comcast. I would like to swap subscriptions back to Aware quickly. My subscription status only shows my Google One sub...

Tuck by • Community Member
  • 485 Views
  • 6 replies
  • 0 kudos

Nest Aware not showing for both locations

I converted from DropCam to Google Nest Aware. Shortly after that I split my cameras up by there two locations. Now all of the cameras at one location have the NEST Aware and all of the cameras at the other location are asking me to join nest aware a...

Puckeater by • Community Member
  • 351 Views
  • 5 replies
  • 0 kudos

Refund for Nest Aware after product goes offline for extended period

Hi is there anyway to be credited back for when my camera died and went offline 5+ months ago?I was completely unaware that Nest continues to charge for nest aware when cameras are off beyond their memory tier, due to malfunction. It would have been ...

emgleich by • Community Member
  • 323 Views
  • 3 replies
  • 0 kudos

Nest account log on

I have migrated my nest account to google. I can’t log on to nest app. I can log into google account no problem. When I try to log into nest it informs me my account as been migrated. When I log onto app with google account details it keeps telling m...

Resolved! Facial Recognition

This has been raised and noted several time (I can't reply to any of the closed instances) so raising it again. Our doorbell has our eldest daughter registered as a familiar face. Her sister is 4 years younger and it is impossible to get it to regist...

Nest history

I just signed up for the aware subscription. How long does it take to load past events for me to see? Does it do this???

Amandas1 by • Community Member
  • 333 Views
  • 4 replies
  • 0 kudos

Resolved! Nest Aware Active but 2 of 3 cameras not recording

I renewed my Nest Aware subscription this morning but 2 of my 3 outdoor cameras are not recording activity and they show Nest Aware as active.

KL5 by • Community Member
  • 1314 Views
  • 9 replies
  • 0 kudos

Nest Hub Stops Streaming "Camera Feed Not Available" after a few seconds!

The Google Nest Hub stops streaming IF I can even start streaming. Usually I have to press the camera I want to view 2+times to get it to turn on, then after a few seconds it will read "Camera Feed Not Available"!! So frustrating!! I have old Nest Ca...

DiC by • Community Member
  • 2252 Views
  • 11 replies
  • 1 kudos

Nest Aware Plus

How do I access Nest Aware to check my Plus subscription? 

Bob47 by • Community Member
  • 275 Views
  • 3 replies
  • 1 kudos

Playback and camera connection

I’m having two issues and increasingly frustrated with nest. First, I pay for the plus account and need to watch a video from 6am this morning but can’t get it (or anything outside of the last hour) to load. This is a frequent occurrence when trying ...

Lauclair by • Community Member
  • 266 Views
  • 3 replies
  • 0 kudos