No longer have playback on my nest camera since merging my account to Google

[Noplayback]

How do you playback your Nest video via Google? Never had a problem with video playback until we merged our account with Google. Now when we go to playback we only get a still picture, no video. 

We have deleted and reloaded the app, turned devices off and on, rebooted wifi, does not work. 

[Amartin18]

I have the same issue. Restarted bot the device and Wi-Fi and removed and reinstalled app. Very frustrated. 

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue?

Best Regards, 

Brad.

[Brad]

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. Please let me know if you need further assistance. 

Best Regards,

Brad.

[Frodo-nz]

Sounds like you are all having the same issue as me. Haven’t been able to access my cameras for 6 weeks with same app video freezing issue, might get a couple second of live view and then back to blue spinning circle, and then dreaming if I want to scroll back on the time line or watch a recorded video history events. Have you reported to Google support?

my case ID is: 1-0971000032253 if you would like to add this to your conversations with Google so they can see we are all having the same issue