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Bad customer service

Deadhed
Community Member

I was sent an email yesterday, by a Google nest aware representative. She asked for a case number from my interaction with customer service, which I provided and attempted to reply to. The message came back as undelivered because the address I sent it to couldn’t be found. How the heck can we get help like this.

1 REPLY 1

JillG
Diamond Product Expert
Diamond Product Expert

Hi @Deadhed 

Ugh! What is the case number? I can ping one of the Community Specialists to see if they can dig into this for you.

Jill