Can't Cancel Nest Subscription! HELP

[valleychiro]

As everyone knows, Google stopped supporting Nest in April this year. I thought charges would cancel automatically after April, but we are still being charged every month for a service we're not getting. I can't log into our Nest account through Google or Nest. It's a vicious circle of clicking and getting redirected.  I even called my bank to try to cancel that way, but no success.

When I log into Google, there are no active subscriptions to be found, yet I am being charged every month.

There is no phone number, no email, and the community forum is useless.

Could someone please contact me so we can stop getting charged?

[Drmmrking]

Hello, in order to cancel you have to go through the Home app or the Nest app. I just checked it myself. I did the same thing you did and it did not appear in my subscription tab, but if you go through the app it is definitely there.

[valleychiro]

Thanks....I may have gotten out of this vicious loop.  I've been using my desktop browser all this time. Even clearing the cache & cookies did not help. Using the phone app, i still had problems until I migrated the account to Google.  In Google subscriptions, the Nest Aware is simply not there. Within the Nest app, you have to tap on Nest Aware/Manage Subscription/ until you get to a button that says "cancel" . It's very discreet and HTF. Nest is just quietly ripping people off.

I hope others are helped.

[nerys]

Hi valleychiro,

Thanks for posting in the community!

I'm really sorry to hear that you're having difficulties canceling your Nest Aware subscription. It's frustrating when things don't work as expected. I understand you've tried several methods, including logging into your account and contacting your bank, without success. Don't worry; we're here to help!

My team would like to know more about this situation. When you get a chance, please fill out this form. Remember to include the link to this post. Let me know when you’re finished. From there, we'll contact you via email.

In the meantime, if you have more questions for me, feel free to reply to this post. I'll be happy to assist further!

Best regards,

Nery.

[valleychiro]

Hi Nery,

I have been clicking around and think my cancellation has been successful. I will reach out again if there is trouble.  

The big problem was not being able to log into the account. In Nest, you are redirected to Google, and then back & forth....Using my phone app I was finally able to break through. 

Do you offer refunds for the months that we were charged from April to September?

[nerys]

Hi valleychiro,

Thanks for your response!

I'm glad to hear that you were able to successfully cancel your Nest Aware subscription!

Regarding your refund request, please fill out the form I sent you earlier so my team can review your case and provide you with more information. 

In the meantime, if you have more questions for me, feel free to reply to this post. I'll be happy to assist further!

Best regards,

Nery.

[bflenoy]

Could you please assist me? I have been dealing with this for over a year now

[aperezdeleon]

Hi bflenoy,

Thanks for reaching out to our community.

I understand you're having trouble canceling your Nest Aware subscription. Let's work together to resolve this.

To gather more information about your subscription, please fill out this form. This will help us to contact you directly via email to determine your subscription status and the best course of action for cancellation.

Once you've submitted the form, please let me know. I'll keep an eye out for your response so we can reach out to you as soon as possible.

Regards,
Angel.

[aperezdeleon]

Hello again bflenoy,

We haven't seen your form submission come through. Were you able to access it alright? When filling out the form, be sure to include the most information and the link to this thread.

Let us know if you're running into trouble or still need our help!

Regards,
Angel.

[bflenoy]

Been having the same issue since September of 2023! Please help