Can't access Google camera through nest app

[Hotpinkpizza]

Hello,

I can access my Google camera through the Google home app, which works fine but can't link the camera product through the Nest app. Does anyone know how to link the product? Thanks!

[David_K · Accepted solution]

If it's one of the latest models listed below you cannot add it to the Nest app as they're designed for the Google Home app.

• Nest Cam (wired)
• Nest Cam with Floodlight
• Nest Cam (battery)

[Bjorke]

...so... if that's the case, am I being billed by Google for "Nest Aware" on products Google doesn't even support? I'm really confused here, I replaced two cameras but they are still showing as unsupported.

[David_K]

That depends what generation of Nest Aware you have. Gen 1 covers specific cameras. Gen 2 covers all cameras in the same home structure.

If you're not sure, here is how to contact the Google Nest support team directly.

1. Go to Contact Us - Google Nest Help
2. Select Nest Aware, type a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step" until you see the contact options.
4. Choose to get a call or call or chat with the team as available in your country.