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Can't get back videos history

Thegreatbby
Community Member

I do I understand I have a nest aware account and it is totally not worth it I can't get any of my video history back from my friend got going in and deleting it so what do I need to camera for if he deletes the history and they can give it back to you that's stupid and I pay for it and they can't give it back to you that's stupid so yeah I'm moving on to ADT I'm getting a security system whole thing put in bet he won't be able to delete this

1 REPLY 1

Lance_L
Community Specialist
Community Specialist

Hello Thegreatbby,

 

Oh no! I’m sorry to hear that happened to your Nest Aware account. I’d be happy to help you with this. Let’s check it out.

 

Here are some tips to make your Nest account more secure.

 

  1. For an added layer of security, we recommend enabling 2-step verification on your account. Whenever you sign in, you’ll need to enter a temporary, unique code that’s sent to your phone.
  2. You should never share your account password with anyone.
  3. Only invite friends and family that you trust to share access to your home.

 

You can check out this guide to learn how you can share a home and devices in the Google Home app.

 

I hope that helps.

 

Best,

Lance