Can't scroll history after updating from nest to google

[Locutus1060]

I just updated Nest and now I only get a live image on nest. I can't scroll through and view my history. Is there a setting I'm missing? Without the ability to scroll, nest is not very useful.

[Kevin21]

We are having a similar problem (as are our friends). Have nest aware with recording subscription. All of a sudden we only get 3/4 still photos human movement. No way to contact customer services (other than meaningless replies on here that resolve noone’s issues) and no personal account facility to check subscriptions. I do t want to take a new subscription (in the event mine expired) in case it doesn’t work.  I’d appreciate some help as I don’t particularly want to scrap my Google devices and move to ring. 

[SteveT1]

Hi folks,

I'm sorry for the delay. Without a subscription, you can only stream live video and get up to 3 hours of still image snapshots. You can check this article on What you get with a Nest Aware subscription to learn more.

Regards,

Steve

[SteveT1]

Hi there,

Just wanted to check and make sure that you’ve seen our response. If you have other questions and concerns, feel free to let me know.

Thanks,
Steve

[SteveT1]

Hi there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Regards,
Steve