Cancelled Nest Camera Subscription but 1 remains Active

[ig_nest]

I already cancelled my Nest Aware Google subscription for 3 Nest cameras. But I can see from the Nest Aware app that there is one camera that is still showing as Active. It happened for the last 3 years that I got double charged (one every March and one every May). And that's the reason I canceled my subscription. I did not get a bill for the subscription cancelled in March. I am afraid that I will be charged for the upcoming May subscription that is still hanging that I am unable to cancel. Last year (2024) the charge came from NEST LABS PALO ALTO CA. I don't want to get being charged again.

Please assist.

[kcruzgonzalez]

Hi ig_nest,

Thank you for posting in the community. We are happy to assist you in verifying that you have successfully canceled both subscriptions associated with your account.

Our specialized team would like to know more about your case and recommend a solution. We would appreciate it if you would fill out this form to contact us and find an answer.

You are welcome to reply to this post when you complete it. We are happy to help you.

Best regards,
Kevin