Cannot move that new face to assign a name

[Clem21]

Looking for a way to change the name or create a new face from an incorrectly identified person from my Nest Doorbell. People will be mis-identified by camera and there is no way to change their name other than deleting the face from the other persons identification. There should be an option to rename, or move that face to a new person. There was a thread from 2021 that was closed with no resolution. Seems like a simple request.

[janthadeus]

Hi Clem21,

Thanks for sharing your thoughts about this. Absolutely, it'd be great to just change the name of the mistakenly identified person in the Nest app or Google Home app. Let's check this out — a few questions:

1. May I know if you have the Nest Hello doorbell(wired) or Nest Doorbell battery?
2. When did the issue start?
3. Have you tried checking it on another phone?

Give these steps a try:

Google Home app

1. Open the Google Home app.
2. Tap Settings > Nest Aware > Familiar face detection
3. To add or change the name, tap a face and enter a new name.

Nest app

1. Open the Nest app.
2. Tap Settings > Familiar faces.
3. Tap on the familiar face profile you want to name.
4. Tap Name.
5. Give the person a new name. You can use their actual name or enter a description like “mail carrier.”

Let me know how it goes.

Thanks,

JT

[Clem21]

Its a Nest Battery Doorbell. The app has always done this. Say Bob comes to the door and rings the bell. He gets mis-identified as Mary in the app.If you look under Mary, you see ID photos of her, and now one of Bob. You can only delete the one of Bob, not use it to set up a new face in the app.You should be able to edit, or rename that face ID as the correct person. The way the app is currently setup, you can't edit a face once it is under another name. You can create a new name, but you can't use that photo for the new Face ID.

[Brad]

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

[janthadeus]

Hey folks!

Thanks for your help, Brad.

Just checking in to see if you still need help with this. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 
 

Best,

JT

[Clem21]

You never responded to my follow up. Why can't a face that is mis-identified be edited and used to create a new ID?

[janthadeus]

Hi there,

Understood. Let's have a better look, if your camera identifies someone incorrectly, you should delete incorrect snapshots in the face library as soon as possible. This will reduce the chance of that person being misidentified again. Give the steps below a shot to see if it works.

Home app:

1. Open the Home app .
2. tap Settings Nest Aware Familiar face detection.
3. Tap a person in the face library.
   • If an image shows the wrong face (for example, the image doesn’t match the person or isn’t of a real face), tap and hold the image to highlight it, then tap Delete  to remove the snapshot.

Nest app:

1. Open the Nest app .
2. tap Settings .
3. Tap Familiar faces.
4. Tap the face profile you want to review.
5. You’ll see a grid of snapshots.
   • For Android, tap any incorrect ones to highlight them.
   • For iOS, tap Select, then tap any incorrect ones.

Tap Delete  to remove those snapshots.

Let me know how it works.

Cheers,

JT

[Clem21]

Yes I know that works, why can't the incorrect face be assigned to a new contact instead of just deleting a good image?

[janthadeus]

Hi there,

Understood. If none of those steps helped. Try to factory reset your Nest Doorbell (battery), you may check this article for your guide.

Let me know how it goes.

Best regards,

JT