cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Subscriptions and Services

Blog Posts

No posts to display.

Help Center

For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

Start a conversation

Over Charged for Nest

I was over charged $148 for my subscription in June when the renewal date isn't until September, and is a $60 annual charge.This is my first concern. The second is that Nest Aware is now Google Home, so why is NA even charging at all when the service...

JillN by • Community Member
  • 2924 Views
  • 10 replies
  • 1 kudos

Nest not working after subscription

I am shocked to see that big name Google is providing trash services here, every second person is having issues with subscriptions same as I do. I paid yesterday for a year subscription but not able to see past events saved. Did I waisted $60? Or wou...

Camera History not loading

I have 3 nest cameras linked to nest home 1 Doorbell and 2 outdoor cameras, I subscribe to your service and when reviewing recent video via web browser history (1-2 days) the thumbnail appears when mousing over the timeline but the footage never load...

Refund for Renewal

My subscription auto-renewed 2 days ago. I'm moving and no longer need the service. Chatted with support about a refund, but they wouldn't provide it. #frustrating. Anyone have any success with a refund in a similar circumstance?

kronic2326 by • Community Member
  • 1925 Views
  • 7 replies
  • 0 kudos

Billing charged

I got charged $6 but I had previously cancelled my subscription because I don’t use the camera anymore. How do I call to get a refund?

Kozy by • Community Member
  • 1040 Views
  • 5 replies
  • 0 kudos
to vote