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Subscription issues

Community Member

I've been using Nest at least 8 years Recently I purchased a year long subscription for Nest Aware and although I've paid for it, none of my devices are recording/ storing data. Please advise. I checked with the bank and the money was deducted on November  16, 2022 for the amount of 63.00, which I only wanted to have the 30 day plan. Please correct this problem. There is no phone n




You can check your subscription by going to this link:

You can also check it by going to Settings | Nest Aware in either the Google Nest app or the Google Home app.

You could try the "Contact us" option under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

Community Specialist
Community Specialist

Hi folks,


Checking in — were you able to speak to our support team as shared by MplsCustomer? If so, how did it go? Let me know if you need anything else.


I appreciate your help, MplsCustomer.



Community Specialist
Community Specialist

Hi everyone,

@Mackiem, we wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

I appreciate the help, JT and MplsCustomer.

Community Specialist
Community Specialist

Hey Mackiem,


Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks for chiming in, Emerson.