Fraud camera stopped working contacted Nest for Support six months ago, and they still charged me

[Dbate7352]

I have canceled the subscription last year and they still took my money count and will not refund my money. I contacted not support. I was on the phone with them for six hours, trying to fix my cameras and they would not work and they still charged me three months later again after I canceled my subscription, because Our cameras did not work. So we no longer have the camera and they still charge me. Google would not refund my money. I tried disputing it over and over. It’s a bunch of fraud.!   I will never buy nest products again

[EmersonB]

Hi Dbate7352,

Thanks for reaching out here in the Community and I'm sorry to hear about what happened. This is not the experience we want you to have. To confirm, did you return your Nest Camera back to the point of sale? How much did you get charged? Could you share here your case ID when you reach our support team? Looking forward to your response.

Best,

Emerson

[EmersonB]

Hey Dbate7352,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
  
Regards,
Emerson

[EmersonB]

Hello Dbate7352,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Thanks,
Emerson