Nest aware familiar faces not activating

[Tsiz]

Hi, I have 3 nest cams with nest aware subscription. Unfortunately familiar face detection does not work..gives a 1 on top which says people in Illinois can't use familiar faces, but I don't like in Illinois.

Any help to resolve this is greatly appreciated!

[EmersonB]

Hi Tsiz,

Thanks for reaching out here in the Community. To confirm, have you double checked the address you entered when you created your home structure and set up your Nest Camera? Nest’s familiar face detection feature is not available on Nest cameras used in Illinois. Certain state legislation may affect Illinois customers' use of the feature, so we’ve disabled it as a precaution. If the home where you’re using your Nest Camera is in Illinois, you shouldn’t be able to turn on familiar face detection in the Nest app. Use familiar face detection in compliance with the law. Depending on where you live, you might need to get consent to have your Nest Camera help identify people visiting your home.
 

Hit this link to know more information.

Best,

Emerson

[EmersonB]

Hello Tsiz,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Aware subscription? Were you able to read the information and check the link I've shared? In case you have an update, you know where to find us.
 
Regards,
Emerson

[Tsiz]

Hi Emerson, I checked the cams and address is the correct one. Everything seems OK except for the Nest aware feature that doesn't activate familiar faces. I am not in Illinois..so not sure what else might be the issue.

[janthadeus]

Hey there,

Got it, thanks for sharing that with us. Let’s sort this out — what type of camera do you have? What’s the make and model of your phone? Does your phone have a pending software update? Also, is the familiar face detection on in your Nest or Google Home app? 

I appreciate your help here, Emerson.

Thanks,

JT

[janthadeus]

Hi there,

It's me again. I want to check if you still need help. Don't hesitate to reach back if you do.

Regards,

JT

[janthadeus]

Hey there,

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.
 

Best,

JT