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Help Center

For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

Nest notifications not showing preview video

I have been unable to see any next notifications and the video previews. Something has happened recently where the previews disappeared from notifications. I cannot see them unless I go into the Nest app itself. I am on android s21 ultra and Verizon....

Ejmccoy by Community Member
  • 1269 Views
  • 5 replies
  • 0 kudos

Help with New Doorbell wired set up

So I have a Nest doorbell wired - which was added to a new property without existing doorbell or chime.We also installed the motion sensor and camera and that is up and running no problem.Keep getting the NC033 (6012) error message assaying the locat...

Legal investigation not initiated by me

 I have this legal investigation in my account which I didn't initiate. I want an explanation as someone must be using my account and controlling devices which may be compromising my privacy while I have no control over them. Please advise.

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Hacked camera, privacy violation

Hacked? Extreme privacy concern. I'm the only one to have access to my Nest Hub Max. I was deeply disturbed to glance at my Nest Hub Max this morning and see a pop-up message saying the live view camera view was off, which only shows a person has dis...

Deceased

I set up Moms nest with my credit card. She passed away in February. I have been round and round trying to cancel or remove my card but it won’t let me remove without adding another card. The instructions on the support pages do not work. Why is this...

Annmesa1 by Community Member
  • 670 Views
  • 2 replies
  • 0 kudos

How do I upgrade to Nest Aware Plus

Because I never use my Gmail account I didn't see the one email telling me that my subscription would be cancelled as my card had expired.I've now taken out a new Nest Aware subscription to get recordings but I've just realised 24/7 recordings are no...

ap2022 by Community Member
  • 2858 Views
  • 4 replies
  • 4 kudos
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