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For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Resolved! Updating payment method

It shouldn't be this hard to freaking figure out how to pay you people!! We need to update our card and there no **bleep** way to do it. Please get that figured out before you make a new product. Fix the stuff you have first. Thanks

Nest Aware.

When I touch « confirm the purchase » I have always the error message: [OR-IEH-01].After many months I can’t get « Nest Aware ». The Google’s support service can’t help me.What can I do to solve this problem ?thanksPierre

Arthos by • Community Member
  • 1055 Views
  • 2 replies
  • 0 kudos

Google nest mini cable

I need a new nest mini cable and to my amazement Google don't do them!! They also seem not to know what size adapter it needs....help desk said 3mm and 1.5mm and neither fit. Can anyone help??

ultimutts by • Community Member
  • 1484 Views
  • 3 replies
  • 0 kudos

Nest Hello - Familiar Face detection not working

I have a guest with over 500 captured photos but is given the correct name maybe 1 out of 10 times they come to the door. It has over 80 of me but like never shows the person as me and almost always as unknown and doesn't add the unknown photo so I c...

Tanquen by • Community Member
  • 2336 Views
  • 5 replies
  • 0 kudos

Google Cam (battery) and Nest Aware subscription

Hello, I can not get my Google Cam Battery in my Nest Aware environment. When I click on add camera in Nest Aware, the model is not there. How should I do? I have previous cameras (Nest Outdoor) and of course I want this to snap into the same environ...

MrRicSwe by • Community Member
  • 1843 Views
  • 5 replies
  • 0 kudos

instillation help

I have a new 2 pk mesh router wifi from Google. Initial start up with Home App caused app to stall out . After pushing reset button on all units ( I purchased three router wifi mesh items) I am unable to install. Home app now working, yet unable to i...

andy1 by • Community Member
  • 1368 Views
  • 3 replies
  • 0 kudos

Outdoor Wired Camera Missing Events

I have an outdoor camera right above my front door. Yesterday, some items were stolen from my porch and the camera did not recognize the event. I was only able to find the culprit by scanning through the footage manually. A truck parked in front of m...

Myndjob by • Community Member
  • 1822 Views
  • 3 replies
  • 0 kudos
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