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Help Center

For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

Aware plus change to Aware!

I have just switched from the Aware trial to Aware Plus. It has become obvious that I will run way past my 1229 GB storage limit on Comcast. I would like to swap subscriptions back to Aware quickly. My subscription status only shows my Google One sub...

Tuck by Community Member
  • 1856 Views
  • 6 replies
  • 0 kudos

Nest Aware not showing for both locations

I converted from DropCam to Google Nest Aware. Shortly after that I split my cameras up by there two locations. Now all of the cameras at one location have the NEST Aware and all of the cameras at the other location are asking me to join nest aware a...

Puckeater by Community Member
  • 1543 Views
  • 5 replies
  • 0 kudos

Nest account log on

I have migrated my nest account to google. I can’t log on to nest app. I can log into google account no problem. When I try to log into nest it informs me my account as been migrated. When I log onto app with google account details it keeps telling m...

Dgburgoyne by Community Member
  • 1068 Views
  • 3 replies
  • 0 kudos

Resolved! Facial Recognition

This has been raised and noted several time (I can't reply to any of the closed instances) so raising it again. Our doorbell has our eldest daughter registered as a familiar face. Her sister is 4 years younger and it is impossible to get it to regist...

Nest history

I just signed up for the aware subscription. How long does it take to load past events for me to see? Does it do this???

Amandas1 by Community Member
  • 1247 Views
  • 4 replies
  • 0 kudos

Playback and camera connection

I’m having two issues and increasingly frustrated with nest. First, I pay for the plus account and need to watch a video from 6am this morning but can’t get it (or anything outside of the last hour) to load. This is a frequent occurrence when trying ...

Lauclair by Community Member
  • 1067 Views
  • 3 replies
  • 0 kudos
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