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Help Center

For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Google Aware plus download custom length video sequence

Hi, I have two Nest Outdoor cams and a Google Aware plus subscription. The cameras were installed as per Google's instructions using the Google Home app. So far all has worked just fine until I have a clip that shows a burglar around our house which ...

Nick007 by • Community Member
  • 1302 Views
  • 5 replies
  • 0 kudos

Subscription

What do I need to do to get my camera back on and is there a number that I can call to talk to someone

19525 by • Community Member
  • 901 Views
  • 4 replies
  • 0 kudos

Google nest hub max is completely dead

Hi my google nest hub max has suddenly died and can not start. I have tried everything listed on google like 11 times start and reboot from account but nothing works. This morning took the power adaptor to check at jaycar where they confirmed the vol...

Sonny20 by • Community Member
  • 678 Views
  • 2 replies
  • 0 kudos

Privacy & security

I did not subscribe to nest or nest aware or anything else. I do not want to share control of my phone with anyone I do not have any smart devices I do not want a Google home I do not want any of this how do I turn it off

Jdenise by • Community Member
  • 1724 Views
  • 8 replies
  • 0 kudos

Google home application camera is showing offline for other member that just joined as manager

My gf just mooved in the house, so we merged her devices on my home, we deleted her google home and i sent her manager invite for my google home. She is now part of the home, she can see all lights, speaker and camera But when she want to see camera ...

Nest doorbell losing ability to recognise people

On top of speakers making more mistakes in understanding what I say, the Nest doorbell is more frequently not recognizing people (it's Bob but Nest doesn't recognize him as a known person), and making mistakes by recognizing strangers as people I alr...

Cloudtales by • Community Member
  • 2784 Views
  • 14 replies
  • 3 kudos
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