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For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Resolved! Video History from May 9th 2023

We are needing to recover the ‘Event Data’ on one Nest Cam for May 9th 2023 from 7:00am to 7:00pm Central Time. The ‘Nest Cam’ has an active ‘Nest Aware Plus’ subscription with 60 days of events. However we were just notified that the event data for ...

beals by • Community Member
  • 921 Views
  • 4 replies
  • 0 kudos

Resolved! Unable to connect nest camera

I had this camera setup previously and removed it from the app, now i cant add it back in. Ive tried scanning the qr code but it cant find it. The light on it turns green whenbit can sense movement etc but i cant connect it to my app.

Cece_81 by • Community Member
  • 2064 Views
  • 10 replies
  • 0 kudos

Subscription says: " Nest Aware with 30 days of event video history". No video history prior to tod

Subscription says: " Nest Aware with 30 days of event video history", however, there is no accessible video history prior to today.My gosh - this Google support is atrocious and maddening. I would like to access video history from 4 days ago when my ...

candycamal by • Community Member
  • 1225 Views
  • 4 replies
  • 0 kudos

Nest home aware

Live in Australia currently in UKCannot access camera view, says it's offline.How to I solve this issue?Many thanks

Bobyammy by • Community Member
  • 915 Views
  • 3 replies
  • 0 kudos

Google nest aware

Google…I literally don’t know what else to do. I have repeatedly asked you to cancel my OLD nest aware subscription. I have now paid for it for 13 months at $5 in which it is still not cancelled! I even called yet again last month where I was promise...

Tjk2 by • Community Member
  • 2250 Views
  • 11 replies
  • 0 kudos

Cannot login to Nest with Gmail account even though I migrated - doesn't give error - just 'reloads'

Everything was working fine until today. I was able to view my Nest devices with the Nest app, while logged in with my Google account. I had to re-install a few devices since I just moved, but nothing network wise has changed. I can see my Nest devic...

rudy8158 by • Community Member
  • 2290 Views
  • 10 replies
  • 0 kudos

Wrong Google Account for Nest Aware

I was logged in to the wrong Chrome account when I created my Nest subscription. Unfortunately, that account doesn't have access to Nest services because it's a school account with limited functionality and therefore it won't let me manage the accoun...

Can’t click on anything in nest app on iPhone

I have a nest door lock and smoke alarms attached to the app - when I open the app the screen just remains static, I can’t click on settings, I can’t lock or unlock the door. It loads and I can see status and that’s it. I have cleared cache, uninstal...

Jessicab11 by • Community Member
  • 1462 Views
  • 6 replies
  • 0 kudos

Resolved! saving all recordings at once?

I would like to save all movement registered for the time period i can look back thru right now. is there a way to do all at once or do i have to create clips for each on every day? my dog died and i want to get all the video of him possible.

dartmouth by • Community Member
  • 1770 Views
  • 4 replies
  • 0 kudos
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