The reply I received said I am not eligible for a replacement because my camera was not online when they scanned for active cameras, and that I was previously told I was not eligible, as if I am trying to get something for nothing. As a customer that says to me, "Thank you for purchasing a camers that started failing and began having connectivity issues, thank you for giving us money for a subscription even after your camera could not maintain a connection any longer, and, by the way, we are dropping service for that camera. We can't help you because the camera you purchased, that doesn't stay connected any longer, was not connected when we searched for customers that may be affected. We won't even inform you that we are dropping service. (I found out when trying to reconnect my camera). It at least will appear like we did something. After all, we gladly took your money for a camera and subscrition for 7 years, of which 6 of those years this camera was actively connnected. Yes, thank you for your money, and now we could care less that you have supported our business. We owe you nothing. Stop asking us to help you. Good for you and have a nice day."
Does anyone else share this experience with Googles' not so stellar customer service?
