Error -upgrade to Nest Aware Plus

[Jayessjay]

I followed the prompts in the app to Nest Aware Plus (the promises to "save money" finally got me). The result? A new "home" instance with none of my cameras attached. Google's help team charged me twice while trying to correct it and won't refund. Anyone else experience this? After hours with the "help" team and them shrugging and refusing to refund the incorrect double charge I'm hoping someone else has better luck.

[janthadeus]

Hi Jayessjay,

Thanks for visiting the Community. I'm sorry to hear that and for the delayed response. Let's check this out — could you fill out this form so we could further investigate?

Looking forward to your response.

Thanks,

JT

[aatienza]

Hey Jayessjay,

It's us again. Were you able to fill out the form?

I appreciate the help, JT.

Thanks,

Archie

[aatienza]

Hey there,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.
 

Thanks,

Archie