I've been so frustrated with the facial recognition on the new flood light camera. I have 18 months of faces from the nest IQ however the floodlight camera is 50% of the time giving me the wrong face. I do go in and delete the incorrect face however it's not improving. We are PAYING for this feature (with nest aware) and it is no longer reliable on the new camera with google home app. I'm going to give it a few more weeks of research and will be cancelling nest aware. I can no longer recommend nest cameras. 😢
I'm having same issue (on new nest battery powered doorbell using android).
My mother in law is being assigned into the face group for my mother or my aunt. Another Aunt is going into my wife's friend's album. Getting wrong announcements when they call as a result.
I can go into app and delete the images but the next time they call it happens again. I can see an option to merge 2 face groups but there should be an option to "split" a face group.
I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.
Please let me know if you need further assistance.
I'm with you Chris. We shouldn't need to move faces in the first place. With the Nest Cam IQ, facial recognition worked great. With the new Hardware (Flood light, Battery Doorbell), the facial recognition is terrible - wrong faces are assigned. I'm surprised I'm not seeing more complaints online about this.
Sorry to keep you waiting! You are unable to move, or adjust, or save the photos from Familiar Faces. You can Factory Reset your Camera if you are not happy with them, but it would clear out all of them and you would essentially have to do everything over again as it would be a 'new' device.
I am sorry but there is no such option to edit, move, or download a face for the Familiar Faces feature. The only way to clear them out is to Factory Reset your camera.
I am a new user of two Google Nest Cams. I am having the same issue with the wrong person appearing in others face libraries. I agree, the software team needs a fix for this issue. Give us the option to rename a face instead of just deleting it. I have deleted one particular person from several different others, if that makes sense. It just can't seem to notice her as a different person. If I could rename her, maybe it would allow me to get her in the correct library. Maybe they could allow us to merge with a new name instead of merging with the same name. That may fix the problem too. I just want to categorize this person correctly.
It's great to get other people tagging on here with this issue. Both new users or people who have the Nest IQ (which worked great), this is a major problem. My wife is very particular about all the technology I install and she has said "TURN OFF the facial recognition, it's constantly wrong with that new camera you have that we didn't need". Come on NEST, help us justify the purchase !!!!
Kalla, thank you for responding to our posts, however, could you please ask your developers to create a fix by allowing us to RENAME a person? Then we could merge the newly named faces together. I worked with software developers nearly 20 years ago and they could fix an issue without hesitation. I don't think your users are asking your developers to move a mountain. It should be an easy fix. Please let us know when we can update our software with the new fix. Thank you in advance for your attention to this matter.
Thank you so much for bringing this up to my attention! I like that idea, and I could see how it could be helpful. I will go ahead and submit this feedback forward for you. This thread has been noted, feedback collected. I will be locking this thread at this time. Thank you for all of your patience.
Please let me know if you need further assistance on this issue.