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For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Nestor aware

I’m getting charged the eight dollars a month but when I try to cancel it through my phone, it says I don’t have a subscription. Cannot get a hold of anybody no phone number and all your robots. Just hang up the phone on me. It’s been at least 18 mon...

Charged twice

I have been charged twice for several years for the same subscription:1. NEST LABS PALO ALTO CA2.Google Nest CAIt's for the same service, for the same amount.Even on the subscription page, it says at the same time that no subscription is active, and ...

Free trial???

So I just signed up for the free 30 day trial of Nest Aware, and the setup skipped the option to enable extended video history. When I went to enable it manually, it said I needed a subscription, and to choose my payment option. "No big deal" I thoug...

Kookacola by • Community Member
  • 586 Views
  • 1 replies
  • 0 kudos

Nest Doorbell - Product reliability

Nest Doorbell - BatteryI am unable to see my video event history for past 30 days despite being on Nest Aware Trial. Context:I went out of my home yesterday morning at 8.30 AM. I had event history up to 8.30 AM. After 8.30 AM, 0 notifications, 0 even...

vinuthag by • Community Member
  • 502 Views
  • 1 replies
  • 0 kudos

Cannot Cancel Nest Aware Subscription

I, like many other users, am unable to cancel my legacy Nest Aware subscription from either my Google Account/Subscriptions or Nest's Self-Help Portal.I cannot even get in contact with Nest directly as their only channels for Support are Facebook & X...

LCrandall by • Community Member
  • 671 Views
  • 2 replies
  • 0 kudos

Nest Account Snafu

I migrated my Nest (1st Gen) account to Google several months ago and I have 3 problems: (1) I can't access my Nest/Google account except from my iPhone. The error message on my non-Apple laptop says I am not the owner of the account. (2) The Google ...

Nest Aware refund

I've had nest aware for a few years now for the same camera, moved addresses a couple of times. I was just double charged for a nest aware subscription. I paid recently for my new address last month. Then tonight I get a random email saying I was cha...

HunterF by • Community Member
  • 502 Views
  • 1 replies
  • 0 kudos

Charged twice

I have a google one account and I pay a monthly subscription, Today I had another charge for a yearly subscription to Nest, my nest account has been migrated to Google and this charge does not show up. If I try to cancel subscription then it also tri...

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