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For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Recover videos

I am trying to recover videos from 6 weeks ago, i understand that my nest aware subscription was only for 30 days (until today as i just upgraded to Nest Aware plus for 60 days) , and i am able to go back 30 days, but around 60 days ago someone stole...

legarza by • Community Member
  • 356 Views
  • 1 replies
  • 0 kudos

Home account showing in google home but not nest aware

I have had Nest Aware since before Google acquired Nest. I was having issues with a family member in another household receiving my login authentication. They were in possession of my older iPad, which had previously been factory reset and had their ...

Sean80 by • Community Member
  • 312 Views
  • 1 replies
  • 0 kudos

subscription renewal denied.

My google home subscription keeps denying payments after I switched different card payments. None of my cards works. Very frustrating. All my cards are active and not compromised. Please help.

Unlawful account withdrawal

I canceled my account and thought I had canceled my subscription six months ago; however, I just had a Google Nest withdrawal from my checking account. I have never had such an issue trying to cancel a subscription and/or getting ahold of a company w...

King08 by • Community Member
  • 268 Views
  • 1 replies
  • 0 kudos

nest aware history - where’s Sunday?

Hi just trying to get history from Sunday and cannot see how to view a Sunday my historic recordings finish 8th feb then next recording show 10th feb. cannot see a Sunday on my iMac. not sure if its the same for other devices.

svbn34 by • Community Member
  • 676 Views
  • 3 replies
  • 0 kudos

Nest cameras

I have three Nest cameras that work pretty well. At some point, my service went from recording 24/7/365 to occasional recording, but so far, it has been okay. I have had the cameras for several years, more than 5... I want to add a camera to my exist...

Claudia by • Community Member
  • 243 Views
  • 0 replies
  • 0 kudos
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