Getting message to migrate to nest aware fails partway through

[Tabster]

I have seen messages to migrate my current service to Nest Aware (I’ve been on a nest subscription plan for a few years). Every time I have tried, it errors and assuming I haven’t been migrated. 

The message has said I will lose connectivity if I don’t migrate. Can anyone advise what I should do?

[Derickf]

Hi @Tabster,

Thank you for posting in the community. I understand that you've seen messages to migrate your current service to Nest Aware, and every time you've tried, it errors and says that you will lose connectivity if you don't migrate. I'll be happy to assist you.

To gather all the necessary information and provide you with the best assistance, please answer the following questions:

• Could you please provide the specific error message you're seeing on your phone?

• Are you using a Google account or another email domain?

• If you're using a Google account, is it a personal Gmail account, an account associated with an educational institution, or a Google Workspace account?

I'll be waiting for your reply.

Best regards,

Derick.