Google Aware plus download custom length video sequence

[Nick007]

Hi,

I have two Nest Outdoor cams and a Google Aware plus subscription. The cameras were installed as per Google's instructions using the Google Home app.  So far all has worked just fine until I have a clip that shows a burglar around our house which I would for obvious reasons like to download. The problem is that the clip is too short and does not show everything needed.  I can however watch it manually but I cannot download the clip with add lead / lag time.

After reading some comments it appears that this is indeed not possible - hard to believe that such a critical functionality is not available and the product quality review teams have not identified it nor has there been a fix released or at least communicated.

Additionally there is the Nest app which seems to have that functionality but I dont know how I can move my clip history which I have already on the google aware cloud to the Nest app. And what that means for the already linked cameras to Google Home.  Very confusing and slightly annoying.

I hope there is someone who can help me to navigate through the Google maze of camera apps.

Thanks Nick

[MplsCustomer]

@Nick007 

Unfortunately, the Google Home app simply lacks the ability in the Google Nest app to create and download clips. Some customers in this forum have reported using their phone's screen capture capability to capture and save video from the video history of their Google Nest cameras.

[Nick007]

Thanks for your reply. I will give this workaround a try however I have growing doubts if it was a good decision to buy Nest products.

Cheers Nick

[Lance_L]

Hi Nick007,

I’m sorry for the inconvenience. I totally understand that this is a good feature to use with your Nest cameras, but it isn’t available. I'd suggest you submit feedback about it, here's how: Share feedback about Google Nest.

I appreciate the help, MplsCustomer.

Reach out if you have any other questions in the future.

Best,

Lance

[Nick007]

Hi Lance,

Thanks for your response. But I will most likely move away from using NEST because I am sure that there must be similar requests already out there and requesting it once more if google does not want to implement it is just a waste of time. Bottom line. A security camera system which does not allow do download custom length  clips is simple not fit for purpose. 

[Jenelyn_O]

Hey Nick007,

I appreciate you sharing your insights. If ever you change your mind, please feel free to send us your feedback. Otherwise, I'll be locking this thread after 24 hours. 

I appreciate your help, @MplsCustomer and Lance.

Thanks,

Jenelyn