Google Nest Aware (How the hell do you cancel the nest aware subscription!!!!)

[Angus2017]

We have been trying for two years to cancel nest ware! Last year we spoke to Rose, was given a case # 7-1039000035715, and was told we were canceled.  We just received the renewal for this upcoming year of $230!!

We were on the phone, computer, sent 11 emails; days, hours were spent and we are now being told of another annual fee! 

It's time for an attorney!!

[ByronP]

Hi Angus2017,

Thank you for reaching out to the community. I apologize that you're still receiving an email that a charge will be made for a Nest subscription that was canceled. I understand how frustrating this can be, especially since you already contacted the support team and sent emails about this concern, but still no avail. But don't worry; I can assist you with this matter.

I truly appreciate the effort you've put into resolving this situation. Once I receive your case ID, I'll monitor this concern closely, and I'll provide you with further instructions.

Please keep an eye on your email for any updates.

Regards,

Byron

[Angus2017]

This is our case number:  case # 7-1039000035715.

I will be watching and waiting for a response from you.

In addition, I am in the process of communicating with our Bank in order to stop any further payments. Our attorney, Alex Smith, is also being made aware of these actions. I feel that there is most likely a great deal of people who have/are experiencing they same ridiculous scenario.   A class action compensation filing is a likely possibility.

While I do appreciate your willingness to assist in this matter, we have been extremely inconvenienced by the nest aware/google program.  I am hopeful that this can be resolved, as we were informed  it had been last year.

[ByronP]

Hi Angus20017,

Thank you for your response.

I received your case ID, and the dedicated team is aware of your concern and still working on it.

Please keep an eye on your email for any updates.

Regards,

Byron