Google Nest Hub not able to playback

[Timjen63]

I can see my Nest Hub Max records motion when I’m away as it should but I can’t get the video to play back. I only get a still pic. Also, it is not showing up in Google Assist history. Only in the history I see when I clicked on the camera itself.

[Cathal_S]

Hi Timjen63,

Do you have a Nest Aware subscription?

Without a subscription you will only receive notification snapshots from the last 3hrs.

Please have a look at the link below for more information about Nest Aware.

Nest Aware:

https://support.google.com/googlenest/answer/9233159 

[Brad]

Hi there,

Just checking in to see how the conversation is going, as there's been a lapse in activity on this thread. Thank you for your help, @Cathal_S!

Best regards,
Brad

[Timjen63]

I just now attached Nest to Google and will see if that fixes the problem.

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad