Google Nest Scam (after nearly three years still being charged!!!!)

[Angus2017]

Hello Ronda,
Latest meaningless email from google nest. Even though they are aware and gave us a case number (AGAIN!!!), we still are being charged. The charge showed up yesterday for $230!!! We must seek legal action at this point!!

READ EMAIL BELOW!!!

Thank you for your follow-up; we apologize for the delayed response. I understand you're still being charged for a Nest Aware subscription you requested to cancel. We're here to help.

I've escalated the situation with our higher-level team so we can completely cancel the subscription, and once the subscription is canceled, we will proceed with requesting the respective refund. 

I'll let you know once we have updates within the next 24 to 48 hours. 

For your reference your case number is 7-1039000035715. If you need more help, you can contact us again and reference this case number or reply to this email to reopen your case.

We'll keep you posted.

Thank you,

Angel

[Rusell]

Hi Angus2017,

Thank you for posting in the community. I understate that you're still getting charged after nearly three years and I apologize for the inconvenience caused. 

As we notice that this case has been escalated therefore keep an eye on your email, as someone from my team will contact you shortly to help.

If you have any further questions, please don’t hesitate to reply to this post. I'll be happy to assist you further!
 

Best regards,

Rusell.