cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Google home videos on comuter

GeoFernan
Community Member

For some reason on my computer on the nest home page, I can log into my account and have some options EXCEPT seeing my videos which I am supposed to see.  YES I can see them on my Google Home app on my phone BUT not on the computer and I am supposed to be able to.  Can anyone tell me how i find my videos on the computer.

Not sure how you find my email but #

7 REPLIES 7

MplsCustomer
Bronze
Bronze

@GeoFernan 

If the cameras whose video you wish to view were sold after the autumn of 2021, they are accessible ONLY in the Google Home app and NOT in the Google Nest app or on the home.nest.com website.

Google says they're creating a website where all cameras can be viewed, but it's not available yet:

https://www.googlenestcommunity.com/t5/Blog/Check-out-your-cameras-on-the-web-with-Google-Home/ba-p/...

Then why is ADT saying you can watch them on the computer???.  Why dudnt Google create a goole home web page ww could log into since the videos are uploaded to a cloud storage?????

@GeoFernan 

I'm just another Google Nest customer and can't explain ADP's marketing.

The new https://home.google.com web site--including both old and new cameras--is now functioning in preview mode. The current version shows just live streaming; no history (yet?).

EmersonB
Community Specialist
Community Specialist

Hi folks,

 

@GeoFernan I'm dropping by to ensure that everything is covered here. I hope that the information sheds some light on the issue. If you have other questions and concerns, feel free to let me know.

 

I appreciate the help, Brad and MplsCustomer.

 

Best,
Emerson

EmersonB
Community Specialist
Community Specialist

Hey GeoFernan,

 

Checking in — we hope you've got the answer you're looking for. Let us know if you have more questions in mind.

 

Thanks,
Emerson

EmersonB
Community Specialist
Community Specialist

Hello GeoFernan,

 

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

 

Regards,
Emerson

Brad
Community Specialist
Community Specialist

Hi there,

Thank you for your feedback on this, I fully understand the frustrations of not having your new Nest cams in the Nest app like you may be used too. However, you can now use the Google Home web app to view your cameras and doorbells.

The new Nest cameras and doorbell are exclusive to the home app because we wanted to create an integrated experience with your speakers and displays. A nest aware subscription applies to all of your cameras, speakers, and displays in the same home structure. Thank you for your continued patience, and support. 

 

Best regards,

Brad