Help me find the code on the Nest app's QR code scanning screen.

[Power75]

hi everyone, I’m just wondering if somebody can help me to how to add my husband to the Nest app on his phone I can’t find the QR code on the Nest product even though I reset it back to factory and it only saying I was able to find is the key entry and only working one of the phones.  I know you’re trying to add my husband and it seems impossible. I feel frustrated. Thank you.

[David_K]

I'm assuming you're referring to a thermostat setup in the Nest app. Once setup in the Nest app, you don't add it to another phone by scanning the QR code again. You need to invite your husband to the home using the Google Home app.

1. Download and install the Google Home app.
2. Login with the same account you're using in the Nest app.
3. Tap Settings > Add + > Home member.
4. Enter your husband's name of email address > Next.
5. Follow the steps on screen.

Be aware that your husband's email must be a Google/Gmail account, and if it's not, it must have a Google account associated with it (go to create a Google account and choose the option to use an existing email address). Once invited, your husband will get an email with a link to join the home. Once he accepts, the thermostat will show up in the Nest app and Google Home app for him when he's logged into his account on his phone.

Hope this helps!

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[EdmondB]

Hey Power75,

Checking in — did you get a chance to follow the steps shared by davidking? If so, how did it go? Let me know if you need more help. 

Regards,
Edmond

[zoeuvre]

Hi folks,

@Power75, I want to check if there might be anything else you needed on this or if you had any other questions. If there's more you need, just let us know.

Thanks,

Zoe

[zoeuvre]

Hi there, 

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you run into any more issues in the future, please feel free to create a new thread.
 

Regards,

Zoe

[Power75]

Hello Everyone, 

thank you very much for the support. I was able to solve the issue, so no further action is required at this moment. I really appreciate this community. Thank you.

[Alex_S]

Hi Power75,
 

Awesome — glad to hear that your issue is fixed. As we've got our resolution here, I'm going to mark this thread as resolved. Should you have other concerns or questions, you know where to find us. We’d be more than happy to assist you.

Cheers,
Alex