How Bad Is Nest Aware?

[mstrlucky74]

Moderator edit: Subject updated for clarity and findability.

I jut signed up for Nest Awa Plus and the video playback is terrible. Completely staggered. My WIFI connection is very strong.

I'd think with all the resources Google has this would be top notch. 

[SnarkyMama68]

I’m not happy about the long delay in seeing video playback history!!  Someone came on our porch hours ago and stole from us - I can see it in the thumbprint of history but when I click to view, it says it’s not available right now.  If I’m lucky, it will eventually show up in a few hours.  

[SnarkyMama68]

Happens all the time!!!

[mstrlucky74]

I don't understand with all the resources and money google has thier smart home issues are more than a few. Don't they know that the smartn home area is only growing. 

[Lance_L]

Hi everyone,

@mstrlucky74, thanks for reaching out to the Community. I’m sorry to hear that you’re having issues with Nest Aware. Let’s check it out.

Please try the troubleshooting steps here: Video doesn't play, pauses, or skips.

@SnarkyMama68, I know how it feels when something isn’t working the way it should. Don’t worry; help’s here. This interactive troubleshooter will help you quickly fix problems with missing video history.

Let me know how it goes.

All the best,

Lance

[mstrlucky74]

Thanks a lot Lance. Please push these issues ot the right people at Google. 

[Lance_L]

Hello mstrlucky74,

No worries; we appreciate your reports here in the Community. Did the troubleshooting steps above help? Let us know, and we’ll be happy to help further.

Regards,

Lance