How do I redeem Free Complimentary Camera Promo Offer for Annual Subscription?

[scroopynooopers]

Hi,
I currently have a Google Nest Doorbell camera, and I recently received an email from Google offering a promotion, stating the following:

Sign up for an annual plan of Nest Aware or Nest Aware Plus on Google Store today to get the latest indoor Nest Cam on us.

Offer ends 11/10/2024

I signed up on the google store, paid the annual fee, now my email shows the subscription and I received the email confirmation and receipt. But it does not show anywhere on the receipt or the checkout, when, where and how I would redeem the complimentary camera? I'm not sure how to contact Google directly for more info so If anyone has seen this promo that ends tomorrow, any info on how to redeem it? Any info would be greatly appreciated. Thank you!

[Sarahfrmphily]

I had gotten the same email and signed up for the nest aware subscrition annually and same as you nothing about the free indoor camera, I'm trying to contact Google but they only have certain option, very frustrating. If I come up with anything I'll let you know but I think this was a Google scam

[cifuentesj]

Hi folks,

Thank you for your timely post and the comprehensive information you provided. I understand that you received an email with a special offer for an annual subscription plan to Nest Aware or Nest Aware Plus. To assist you better, you can get a hold of our support team by filling out this form, and they can take a deeper look at your specific situation.

Please make sure you leave your community thread and community username. Once you've completed the form, please let me know. This will allow us to investigate the issue further and find a solution. 

Please keep me posted.

Warm regards,

Jeremy.

[cifuentesj]

Hello folks, we haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help.

Warm regards,

Jeremy.

[cnrwood]

Jeremy - I just sent in a form about this, same issue where I signed up for Nest Aware during the promotion, but have not received any confirmation about a camera being sent.

[cifuentesj]

Hi @cnrwood,

Thanks for letting me know. You will be contacted as soon as one of our technical support is available.

Warm regards,

Jeremy.

[shobull]

I still haven't received a response for my inquiry about the free complimentary camera with Nest Aware subcription.

[cifuentesj]

Hi @shobull,

Thank you for the timely response. To assist you better. You can get a hold of our support team by filling out this form, and they can take a deeper look at your specific situation about free complimentary camera with Nest Aware subscription

Please make sure you leave your community thread and community username. Once you've completed the form, please let me know. This will allow us to investigate the issue further and find a solution.

Please keep me posted.

Warm regards,

Jeremy.

[cifuentesj]

Hello @shobull, we haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help

Warm regards,

Jeremy

[cnrwood]

Jeremy - I have filled out this form, but still have not received any response or camera, please advise.

[cifuentesj]

Hi @cnrwood,

Please keep an eye on your email. You will receive an email from our technical support team. If you have any questions, please feel free to post at any time.

Warm regards,

Jeremy.

[cnrwood]

Hi - I still have had no real follow-up on this from Google - please put me in touch with the proper people to correct this ASAP.

[Marcas1]

Same issue here. I haven't received my camera offer either from the November offer. I have contacted Google multiple times. This false advertising must be part of Google shady practices.