I can't change my payment method

[amthethird]

I was billed for my yearly Nest subscription on a credit card I no longer want to use.  But I cannot find that credit card to delete it.  I see that others have had the same problem, but no one seems to have been able to resolve this issue.  

[catheryn]

Hello @amthethird! 

Thank you for bringing this to our attention and posting in the community. I apologize for the inconvenience you’ve experienced with canceling your Nest Aware subscription.

Don’t worry, we’re here to help.

To assist you better, please provide the following information:

• Is your subscription 1st generation or 2nd generation?
• Where did you purchase your subscription (e.g., Google Store, Play Store, Nest Store)?
• When was your last charge, and for what amount?

Once we have this information, we can guide you through the cancellation process.

Best regards,
Catheryn