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I can't see any video history anymore

Karina495
Community Member

I have had my  nest cam for a few years and all was working fine. I have been logged out of my google account for months as it has taken ages to be able to log back in and now I cannot see any video history any more. It used to work fine and I have not changed anything for years. Why has this now happened?

14 REPLIES 14

DC4L
Community Member

I have recently discovered the same frustrating news as well. 
I have had my doorbell camera for just about 2 or three years now. About a few months ago I noticed I could no longer view who or what was happening at my door or even watch what I was notified about. After getting into the settings I find nest “aware” is there way of getting more money out of us. Since they already don’t have enough, now they will charge you to even operate the camera. I think it is absolutely absurd, and am looking into getting a different one now, the doorbell camera isn’t shooting high quality videos either!!! Not only is it frustrating and time consuming, it really has left a bad taste. 
Trash camera. 

Karina495
Community Member

Does anyone from Nest reply on these threads please?

 

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

I would love an answer!

Brad
Community Specialist
Community Specialist

Hey there,

 

I am glad to hear that you are interested in subscribing to Nest Aware! If you have any of our Cameras or Doorbells, I would definitely suggest you get a Nest Aware subscription! I'd love to provide you with some helpful links explaining what it's all about.

 

Here is a great link on how Nest Aware works and how to subscribe, and here is a link on how to manage your subscription. 

 

Please let me know if you need further assistance.

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.

Ldean
Community Member

I’d like to know why we weren’t notified that the current service level was being cancelled 

Brad
Community Specialist
Community Specialist

@Ldean

 

I am afraid I do not know what you are talking about. But if this is about your Nest Aware subscription, I am afraid I cannot assist you with it. You will need to contact support if you wish to seek assistance. I just do not have the access to do so for you. Terribly sorry for the inconvenience!

 

Best regards,

Brad.

Brad
Community Specialist
Community Specialist

@Tonym67

 

Have you checked to make sure that you have an active Nest Aware subscription?

 

Best regards,

Brad.

Tonym67
Community Member

yes. its active.. i have it on auto renew and its expires 6/25/22

Brad
Community Specialist
Community Specialist

@Tonym67

 

I would recommend you contact Support for further assistance this this issue. They can get a better understanding of your situation, and can provide you with direct steps. Thank you for your patience.

 

Best regards,

Brad.

Tonym67
Community Member

i've have the same issue.. my video was working fine. I could view anytime on any day and the video would load- then something happened and i just get the spinning blue wheel and i can't go back even 5 minutes in history- nothing loads. i can scroll through history on my phone, that works fine, just not my lap top. I signed out of my google accounts, signed back in, cleared my cache , history, cookies- i haven't changed lap tops either. To me it seems to be something cloud based when syncing to the lap top and not a mobile device. if this continues, there is really no reason for me to continue service or even own a google cam anymore.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

Tonym67
Community Member

yes.. i responded on another forum with your name