I can't see any video history anymore

[Karina495]

I have had my  nest cam for a few years and all was working fine. I have been logged out of my google account for months as it has taken ages to be able to log back in and now I cannot see any video history any more. It used to work fine and I have not changed anything for years. Why has this now happened?

[DC4L]

I have recently discovered the same frustrating news as well. 
I have had my doorbell camera for just about 2 or three years now. About a few months ago I noticed I could no longer view who or what was happening at my door or even watch what I was notified about. After getting into the settings I find nest “aware” is there way of getting more money out of us. Since they already don’t have enough, now they will charge you to even operate the camera. I think it is absolutely absurd, and am looking into getting a different one now, the doorbell camera isn’t shooting high quality videos either!!! Not only is it frustrating and time consuming, it really has left a bad taste. 
Trash camera. 

[Karina495]

Does anyone from Nest reply on these threads please?

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Eklektikboomer]

I would love an answer!

[Brad]

Hey there,

I am glad to hear that you are interested in subscribing to Nest Aware! If you have any of our Cameras or Doorbells, I would definitely suggest you get a Nest Aware subscription! I'd love to provide you with some helpful links explaining what it's all about.

Here is a great link on how Nest Aware works and how to subscribe, and here is a link on how to manage your subscription. 

Please let me know if you need further assistance.

Best Regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.

[Ldean]

I’d like to know why we weren’t notified that the current service level was being cancelled 

[Brad]

@Ldean

I am afraid I do not know what you are talking about. But if this is about your Nest Aware subscription, I am afraid I cannot assist you with it. You will need to contact support if you wish to seek assistance. I just do not have the access to do so for you. Terribly sorry for the inconvenience!

Best regards,

Brad.

[Brad]

@Tonym67

Have you checked to make sure that you have an active Nest Aware subscription?

Best regards,

Brad.

[Tonym67]

yes. its active.. i have it on auto renew and its expires 6/25/22

[Brad]

@Tonym67

I would recommend you contact Support for further assistance this this issue. They can get a better understanding of your situation, and can provide you with direct steps. Thank you for your patience.

Best regards,

Brad.

[Tonym67]

i've have the same issue.. my video was working fine. I could view anytime on any day and the video would load- then something happened and i just get the spinning blue wheel and i can't go back even 5 minutes in history- nothing loads. i can scroll through history on my phone, that works fine, just not my lap top. I signed out of my google accounts, signed back in, cleared my cache , history, cookies- i haven't changed lap tops either. To me it seems to be something cloud based when syncing to the lap top and not a mobile device. if this continues, there is really no reason for me to continue service or even own a google cam anymore.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[Tonym67]

yes.. i responded on another forum with your name