I just created a new Nest Aware account with the intent of upgrading to the Nest Aware Plus subscription. After I did that yesterday my account still does not allow me to choose 24/7 video history. The only option I'm allowed to choose is 3-hour event video history. The camera is a brand new Google Nest Battery camera so I should also be able to turn on familiar face detection but the camera isn't showing up as a compatible device.
Here is a screenshot of what I'm seeing.
Here is a screenshot of what I'm expecting to see. This is from another Nest Aware Plus account that I created a few months ago.
Anybody experiencing a similar situation?
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