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Help Center

For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

Resolved! Google home premium trial

I purchased 2 of the new nest cameras and they came with one month trial of Google home premium, I activated the trial, however, I already had active an annual subscription to Google home standard. Will I get any kind of refund for the unused months ...

Rtellas by Community Member
  • 382 Views
  • 1 replies
  • 0 kudos

Hardly any Google products work anymore

UKSince I installed a new sky max router, very few Google devices work, The following fail to install after hard reset (holding down reset button for prescribed time)2 Google nest cameras (3rd edn)2 Google nest protect smoke alarmsThe following were ...

Banyaman by Community Member
  • 208 Views
  • 1 replies
  • 0 kudos

Subscription attached to deceased family memebrs account

I need to find out how I can cancel my deceased mother's nest aware subscription. The cameras were originally setup under her account with her payment form. However over the course of several years she fell ill and I took over as her POA, both medica...

cweave by Community Member
  • 156 Views
  • 1 replies
  • 0 kudos

Google home and ambient screensaver

Hi, i’m not sure if anyone has experience with using google photos as ambient screensaver on google TV? As i have difficulty setting it up. Have tried to follow steps like signing into the same google account on both google TV and google home. On goo...

Andrewng by Community Member
  • 284 Views
  • 3 replies
  • 0 kudos

Google Home App/NEST

GreetingsI am getting very confused. I originally had nest 2 cameras I migrated over to Google Home App in FloridaAll cameras are on Google Home App now Pennsylvania Doorbell and Florida Doorbell and cameras (4)Should I delete Nest APP which still ha...

jlenchner by Community Member
  • 151 Views
  • 1 replies
  • 0 kudos

Resolved! need to change primary payment method but it's broken

i need to give you new card details but you won't let mecan't select a new primary method in subscriptionscan't delete the old card that's not validadding a new method uses the old cardremoving all cards option asks to add a new cardhit save and noth...

eighty666 by Community Member
  • 760 Views
  • 10 replies
  • 2 kudos
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