I'm being triple charged and Nest won't help

[emp]

I've just been notified by nest that I need to pay another subscription fee despite having paid $240 in Sept.

I contacted online customer help and spent over an hour talking to a guy who said he was unable to help me as he could not see payments on my account on his end. I sent multiple screen shots of receipts from nest and screen shots of my bank transactions but he said 'as I can't see them on your account I can't escalate this to someone who can check the receipt numbers'. Essentially I've been charged by nest, have all the proof but 'no one can check it' and he doesn't believe me. He acted like he was Sherlock Holmes and had caught me sending fake receipts or something (they absolutely ARE NOT).  At this point it is as if my money is stolen by nest. I asked him to escalate it and he said unless he can find the payments on my account he can't escalate it. After an hour trying to get help from him he closed the conversation as he 'had other customers he needed to help'. I'm out hundreds and have proof of payment and he wouldn't help at all. Have no idea what to do or how to contact someone who will help

[GabrielaG]

Hi emp,

Thanks for reaching out to the community. I'm sorry to hear that you are being triple charged by Nest. I'm glad to assist you right now.

My team would like to know more about this behavior. When you get a chance, please fill out this form. Remember to include the link to this post. Let me know when you’re finished. From there, we'll contact you via email.

Feel free to keep us posted if you have more questions.

Regards,

Gabriela