Impossible to upgrade plans with Google Nest

[Unreal]

BEWARE- Look at what google requires if you ever change plans

!- NO  WAY TO SIMPLY UPGRADE PLANS

2- IF YOU ARE LUCKY ENOUGH TO GET TO A LIVE PERSON AT CUSTOMER SERVICE THEY READ OFF A SHEET AND HAVE NO IDEA HOW TO HELP YOU. 

3- THIS IS THE BEST YET -------  YOU MUST LET YOUR SUBSCRIPTION EXPIRE  BEFORE YOU CAN CHANGE PLANS OR THEY ASK YOU TO CANCEL FIRST THEN UPGRADE BY STARTING ALL OVER. ( THIS MAKES YOU LOSE ALL RECORDED VIDEOS AND CAMERA SETTINGS).

THIS IS PRIMITIVE AND NOT WHAT ONE WOULD EXPECT FROM THE MASSIVE TECH GIANT GOOGLE...

IMAGINE EVERYTIME YOU WANT TO CHANGE CELL PHONE PLANS HAVING TO WAIT UNTIL YOU SERVICE GETS CUT OFF THEN LOOSING YOUR NUMBER JUST TO CHANGE PANS.

OR IF YOU WANT TO CHANGE YOUR LIMITS ON YOUR AUTO OR HOME AND HAVE TO LET YOUR POLICY LAPS FIRST BEFORE YOU CAN MAKE ANY CHANGES.

REALLY GOOGLE ....WAKE UP YOUR BINNING SYSTEM IS FROM THE 80'S AND TOTALLY SUCKS. FIX IT.

[ByronP]

Hi Unreal,

Thank you for reaching out to the community and sharing your concerns. I’m sorry to hear you’re experiencing trouble with the process of changing your Nest Aware plan. It’s unacceptable that you had to go through such a difficult process, and I understand how frustrating it is to lose all your recorded videos and camera settings just to make a change. I’m happy to help you get this sorted out.

For better assistance, please kindly respond to the following questions:

• What model of Nest Cameras do you have?
• What is your current Nest Aware Subscription?
• Have you successfully upgraded your plan?
• What is the case ID from your previous interaction with the support team?

Please keep me posted on your findings.

Regards,

Byron

[Unreal]

I really don’t like communicating with a bit or AI . Do you have a contact number I can call you at ???

[ByronP]

Hi Unreal,

Thank you for your reply. You're actually talking to a real person, and I'll do my best to help you with this situation.

It would be great if you could provide the answer to the previous questions. However, if you'd like to talk with a live person, please follow the instructions below:

1. Visit our Contact Us page and follow the prompts until you reach the Contact Options section.
2. Then select “Get a Call” or “Chat.”
3. Our team has the necessary information and resources to provide you with the available options to resolve this inconvenience.

Please keep me posted.

Regards,

Byron