Lisa Cook fraud

[Anonymous]

Hello, my name is Lisa Cook

Money has been taken out of my checking account in March 2022 and March 8 2023. I am not interested in this subscription. Please cancel this service and stop taking money out of my account.  My card number ends in *Removed last digits of card number for user safety* I need a refund for 120.00 for both years you have billed my account and my husband's account for the same service. 

We have got doubled charged in March 2022 his google account information is # this is fraud please refund my money.

Thank you!

Lisa Cook

[MplsCustomer]

@Anonymous 

I'm just another Google Nest customer, but I would suggest editing your post and removing your name. Google Nest Support does not contact customers based on posts in this community forum

You could try the "Contact us" option under "Nest Aware Premier Care" on the page below. They say you "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

[Brad]

Hi there, 

Thanks for bringing up the concern you're having. I'd love to look into this for you, but we are unable to process billing concerns here in the forums. Instead, you can reach out to support here, or manage your Nest Aware subscription here. 

Best regards,

Brad

[EmersonB]

Hello everyone,

We wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

I appreciate the help, Brad and MplsCustomer.

Best,
Emerson

[EmersonB]

Hey everybody,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
 
Regards,
Emerson