upgrade from free to paid subscription - recover recorded events

[thomas_lt]

Hi, our nest aware trial subscription ended recently and we forgot to upgrade to a paid subscription. Some events happened last night (saw the thumbnails in the notification area on my phone), but we can't find these events in the history as they happened more than 3 hours ago and have expired. If we upgrade today to a paid subscription, will we be able to recover these records ? It's quite important as we believe somebody broke in our house while we where away.
Thanks !

[MplsCustomer · Accepted solution]

@thomas_lt 

Unfortunately, Google Nest deletes recorded video history when the trial Nest Aware subscription expires:

"While you will still have access to any video clips or timelapses that you’ve saved, the rest of your recorded video history will be erased when the trial period ends."

https://support.google.com/googlenest/answer/9248198?hl=en#zippy=%2Cnest-aware-nd-gen--day-trial%2Cw...

(I'm just another Google Nest customer.)

[Brad]

Hi there, 

Let me know if you need anything from me, but I am just seeing how the conversation is going. Thank you @MplsCustomer for the information you shared. Please let me know if you need my assistance. 

Best regards, 

Brad

[EmersonB]

Hello everyone,

@thomas_lt, we wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

I appreciate the help, Brad and MplsCustomer.

Best,
Emerson

[EmersonB]

Hey thomas_lt,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
 
Regards,
Emerson