07-16-2023 03:48 PM
Had Nest for years. Added a second camera and wanted the new Nest Aware subscription. Migrated from nest to google. Received a message it was complete. When I try to upgrade to nest aware I get a message "Migration currently in progress. Please try again later". This has been for several days. I can still sign in from Nest and from Google home. The old camera records still. the new camera just has snap shots of events. Both are first gen cameras. Suggestions anyone?
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07-16-2023 06:38 PM
Maybe Support can look up your account and see what's going on on the Google Nest servers. You have to start with the link below. On the "Resources" page, just click on "Next step" without selecting any of the Help topics, to get to the page with the contact choices (chat or phone).
07-16-2023 06:38 PM
Maybe Support can look up your account and see what's going on on the Google Nest servers. You have to start with the link below. On the "Resources" page, just click on "Next step" without selecting any of the Help topics, to get to the page with the contact choices (chat or phone).
07-19-2023 05:58 AM
Thanks Support had to escalate to second level, but they resolved it in a couple days.
07-19-2023 07:42 AM
Hi there,
I’m glad to hear that the issue is fixed. It looks like I can consider this one complete, so I will lock the thread in 24 hours unless I can help out with anything else.
Thanks for the help, @MplsCustomer.
Regards,
Alex