Migration refund

[DAin1stdistrict]

I migrated over a month ago from Nest Labs. A day later Nest Labs charged me one year subscription. 279..00. My Nest Aware free month is over and  now I have been charged one year from Nest Aware 120.00. I didn't receive the month free due to the Labs charges and no one will return my numerous emails when I ask about refund from my old account from Nest Labs still owed to me of 279.00. Is there a real person phone number I can call?

[MplsCustomer]

@DAin1stdistrict 

This Google Nest Help page has a "Contact us" link under "Nest Aware Premier Care" that says "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription." We haven't had to use it, but it has contact options; depending on the time you might be able to get a phone call.

https://support.google.com/googlenest/answer/9233159?hl=en

[janthadeus]

Hi folks,

I just wanted to jump in real fast to see if you saw MplsCustomer's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks for your help, MplsCustomer.

Regards,

JT

[janthadeus]

Hi DAin1stdistrict,

Thanks for getting back to us. I'm sorry to hear that. Were you able to contact our Nest Aware Premier Care team as shared by MplsCustomer? If so, how did it go?

Regards,

JT

[DAin1stdistrict]

Still not resolved 

[janthadeus]

Hi there,

Checking back in should you still have further questions here. Let us know by replying to this thread.

Best,

JT

[janthadeus]

Hey there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread. 
 

Thanks,

JT