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Nest Aware

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For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Resolved! Nest Aware Price Jump

Just got my email notification. 25% increase from $120 to $150/year? I don't think so. Looks like I'll cancel before my renewal, have no cloud storage for now until I find a more reasonable alternative.If you're going to raise prices that much, give ...

DJHussey by • Community Member
  • 66615 Views
  • 186 replies
  • 57 kudos

Account and payment

Created a Google account as asked to migrate, originally had a Hotmail account. Now can’t login with hotmail account and my annual payment for video history recording has now been cancelled. Any idea how to speak to someone?

Lkaria by • Community Member
  • 779 Views
  • 6 replies
  • 0 kudos

Really wish I read these posts

I really wish that I read these posts before updating my Nest subscription. Nest Aware 2.0 SUCKS and if you want what you had with the original service, you have to pay extra for it. I REGRET THE DAY I UPDATED MY SERVICE. DON'T DO IT IF YOU'RE NOT WI...

ksb2 by • Community Member
  • 781 Views
  • 5 replies
  • 0 kudos

Still getting billed for Nest Aware Cellular Backup subscription

I noticed the other day that I've been getting billed for a Nest Aware annual subscription (Cellular Backup) for $50 alongside my Nest Aware annual subscription (1st gen). In a chat with Google support, I was informed that standalone Cellular Backup ...

Coobs by • Community Member
  • 507 Views
  • 3 replies
  • 0 kudos

Problem connecting to cloud

Trying to place ambient pictures on my google tv it describes me having to go to the app and select the tv and press on the gear icon when I do “problem connecting to cloud “ pops up need help fixing this

Nest tag cannot be assigned to one of my home members

I am unable to assign a Nest tag to one of my existing home members. When I try to set it up by selecting Settings/Add Product/Continue without scanning/Nest Secure/Nest Tag and then entering the 6-digit key, I get the list of home members. Then when...

Hafstang by • Community Member
  • 973 Views
  • 5 replies
  • 0 kudos

Nest tag no longer working to arm and disarm security system

My two Nest tags have stopped working to arm or disarm my Nest Guard security system. When I try to set them up again by selecting Settings/Add Product/Continue without scanning/Nest Secure/Nest Tag and then entering the 6-digit key, I get the messag...

Hafstang by • Community Member
  • 1180 Views
  • 7 replies
  • 0 kudos

Nest aware and existing cameras not showing on app

Hi,I have had two newer nest cameras that I can see on my google home app. i added nest aware to be able to view past history etc. The problem is that I cannot see any history since I added the Aware. Anyone have any ideas or know how to call someone...

JohnS1024 by • Community Member
  • 1111 Views
  • 6 replies
  • 0 kudos

Nest indoor cameras

My nest indoor cameras began with the aware feature going down then in about 1week time the entire system became inactive. Cannot re-activate. I do get emails from techs on this but they have no return address so I’m unable to contact them direct.Thi...

Jeffra by • Community Member
  • 2138 Views
  • 13 replies
  • 0 kudos
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